Support

Welcome to the support page. Whether you’re using Updatecli, contributing to it, or just exploring, this page outlines how to get help, report issues, and engage with the community.

Before You Ask#

Before opening a ticket or asking a question:

• Review the Documentation
• Browse the FAQ
• Search existing GitHub Issues to see if your question has already been answered

Getting Help#

You can get help in the following ways:

Community Channels#

• Discussions Forum: Ask questions or start discussions on GitHub Discussions
• Chat: Join the community on Matrix

Please be respectful and follow our Code of Conduct.

Reporting Bugs#

To report a bug:

1. Search existing issues
2. If not found, open a Bug Report and include:
   • Steps to reproduce the issue
   • Expected and actual behaviour
   • Environment details (OS, version)
   • Relevant logs or screenshots

Well-written reports help us fix issues more efficiently.

Requesting Features#

To suggest a new feature:

• Open a Feature Request
• Describe the feature, its purpose, and why it is useful
• Optionally, suggest implementation ideas

Supporting the Community#

You can support the project in several ways:

• Answer questions on GitHub Discussions or in the chat
• Improve the documentation
• Help triage GitHub issues (label duplicates, confirm bugs)
• Share examples, tutorials, or blog posts about your usage

See the Contributing Guide for how to get started.

Sponsor or Donate#

If you’d like to support ongoing development, consider:

• Sponsoring us on GitHub
• Sponsoring us on OpenCollective

Consulting and Commercial Support#

While community support is available for free, we also offer commercial services for organizations that need:

• Guaranteed response times
• Custom development or integration work
• Migration assistance
• Training or workshops
• Ongoing support contracts

These services are provided by Maintainers who are actively involved in the development of the project.

If you’re interested in commercial support, please contact us at .

Reporting a Security Issue#

Do not report security vulnerabilities through public GitHub issues. Disclose them privately through a GitHub security advisory or by email at .

For anything else, see the Contact page.

We appreciate your involvement and support. Thank you for helping build a stronger community around Updatecli.